Returns, Exchanges & Cancellations
Returns, Exchanges & Cancellations
Important information regarding made-to-order garments, sizing, cancellations and order issues.
Every Safa Sajid garment is made to order against the design and size selected by the customer. For this reason, please review the product details and Size Guide carefully before confirming your order.
No Returns
As Safa Sajid garments are made specifically against confirmed customer orders, we do not accept returns for change of mind, personal preference, an incorrectly selected design or an incorrectly selected size.
Customers are responsible for reviewing the product information and Size Guide before placing and confirming their order.
No Exchanges
Made-to-order garments cannot be exchanged for another design, colour or size after the order has been confirmed and production has begun.
If you are unsure which size to select, please contact our customer care team before placing your order.
Cancellations
A 50% advance payment is required to confirm an order. Once the order has been confirmed and the advance has been received, production begins specifically against that order.
After confirmation, the order cannot be cancelled and the advance payment is non-refundable.
Size Selection
Safa Sajid garments are available in standard sizes including Small, Medium, Large and XL. The measurements applicable to each size are provided in our Size Guide.
Customers are responsible for reviewing the Size Guide and selecting the appropriate size before confirming their order. An incorrectly selected size does not qualify for a return, exchange or refund.
If We Make a Sizing Error
Safa Sajid is responsible for producing the garment according to the measurements stated in our Size Guide for the size confirmed on your order.
If the garment received does not correspond to those measurements due to an error on our part, please contact our customer care team within 48 hours of receiving your order so the issue can be assessed and resolved.
Defective or Incorrect Orders
If you receive a garment that is defective, damaged, incorrect, or materially different from the item confirmed on your order, please contact us within 48 hours of receiving the shipment.
Please provide your order details together with clear photographs or videos showing the issue. This allows our customer care team to assess the matter accurately.
Resolution of an Issue
Where an issue is verified as a Safa Sajid production, sizing or fulfilment error, we will determine the appropriate resolution according to the circumstances.
Depending on the nature of the issue, this may include correction or alteration, repair, replacement, or a refund where appropriate.
Colour & Handcrafted Variation
We make every reasonable effort to represent the colours, materials and details of our garments accurately. Slight colour differences may occur due to photography, lighting and individual screen settings.
Where a piece includes hand-applied embroidery or embellishment, minor variations inherent to handcrafted work may also occur. Such minor variations are not considered defects, provided the garment remains materially consistent with the design and specifications ordered.
Reporting an Issue
Any defect, incorrect item or sizing discrepancy attributable to Safa Sajid must be reported within 48 hours of receiving the order.
Contact customer.care@safasajid.com or WhatsApp +92 303 0030111 with your order details and supporting photographs or videos.
We stand behind our workmanship.
While made-to-order pieces cannot be returned or exchanged for change of mind or incorrect size selection, we take responsibility for verified errors in our workmanship, sizing or fulfilment and will work to resolve them appropriately.
