No Refunds on Made-to-Order Purchases

Safa Sajid garments are made specifically against confirmed customer orders. Once an order has been confirmed and production has begun, it is not eligible for a refund.

Refunds are not provided for change of mind, personal preference, an incorrectly selected design or colour, or an incorrectly selected size.

Advance Payments

A 50% advance payment is required to confirm an order and begin production.

Once the order has been confirmed and production has commenced, the advance payment is non-refundable.

Size Selection

Customers are responsible for reviewing the Safa Sajid Size Guide and selecting the appropriate size before confirming their order.

Where a garment has been correctly produced according to the measurements stated in our Size Guide for the size selected by the customer, an incorrect size selection does not qualify for a refund.

Verified Safa Sajid Errors

If you receive a garment that is defective, damaged, incorrect, or does not correspond to the measurements stated in our Size Guide for the size confirmed on your order due to an error on our part, please notify us within 48 hours of receiving your order.

The issue must be supported by your order details together with clear photographs or videos so that our team can assess the concern.

Resolution of a Verified Issue

Where an issue is verified as a Safa Sajid production, sizing or fulfilment error, we will determine an appropriate resolution based on the nature of the issue.

The resolution may include correction or alteration, repair or replacement of the affected garment.

A refund may be considered only in exceptional circumstances where Safa Sajid determines that another appropriate resolution cannot reasonably be provided, or where required by applicable law.

Colour & Handcrafted Variation

We make every reasonable effort to represent the colours, fabrics and details of our garments accurately. Slight colour differences may occur due to photography, lighting and individual screen settings and are not considered product defects.

Certain Safa Sajid garments include hand-applied embroidery, embellishment or other artisanal details. Minor variations inherent to handcrafted work may occur and do not qualify for a refund, provided the garment remains materially consistent with the design and specifications ordered.

Approved Refunds

Where a refund is exceptionally approved by Safa Sajid, our customer care team will communicate the applicable process directly to the customer.

Processing time after an approved refund may vary depending on the original payment method, payment provider or financial institution.

Reporting an Issue

Any defect, incorrect item or sizing discrepancy attributable to Safa Sajid must be reported within 48 hours of receiving the order.

Please email customer.care@safasajid.com or WhatsApp +92 303 0030111 with your order details and clear photographs or videos showing the issue.